Pam Gladwell is an experienced leader with more than 20 years of proven success in delivering profit and growth through the application of world-class management methodologies.
As the President of the Center for Quality of Management, a Goal/QPC company, Pam was responsible for advising companies on ways to improve their business performance and results. She was responsible for leading a consortium of more than 30 aggressive, dynamic businesses through a mutual learning process where CEOs, CFOs and CQOs share information and ideas with one another. She was responsible for finding and developing new methods and techniques to tackle the complex management problems that confound leaders everyday. Pam was responsible for providing a networking structure that allows senior executives to discuss problems and get help with solutions.
As the Master Black Belt and Lean Six Sigma Leader of GE Corporate Global Infrastructure Solutions, Pam was responsible for the development of the Lean Six Sigma Strategy. She was responsible for the overall direction of the Lean Six Sigma Program, Training, Certification of Black Belts and driving cycle time reduction and overall quality improvements. Pam had responsibility for driving the development of the “One GE” Global Process Initiative integrating processes across all GE Businesses: Commercial Finance, Consumer Finance, Corporate, Industrial (Plastics, Security, Consumer & Industrial, Inspection Technology), Healthcare, NBC Universal, and Infrastructure (Aviation, Energy, Rail, & Water). Pam has driven 1000’s of hours of cycle time out of processes while also improving first time yield.
As the Data Architecture Leader for the GE Technology Services Group. Pam led a team of Data Architects and Technology Leaders responsible for setting the overall data strategy, defining the architecture, driving implementation and providing level-3 and level-4 support for all data reporting, data transfer, data quality, data warehousing products. Pam was responsible for developing the Vision, Strategy, and Technical direction for GE Aircraft Engines, GE Rail and GE Energy. She secured $ 2.5 M dollars in funding to implement her newly developed Data Strategy.
She built a Bangalore India Data Team recruiting Data Architects and Cognos Architects. Pam managed, coached and developed 12 senior -level direct reports and 50+ global resources.
She purchased and implemented various high-tech products including: Cognos ReportNet, First Logic, Erwin Navigator, and Model Mart. Pam successfully completed 2 major upgrades for Cognos and Informatica with zero impact to the 15,000 end-users, delivering 40% performance improvements. Pam defined and drove a six sigma project delivering significant improvements in Cognos performance and availability. She delivered more than 125 projects meeting the business needs and all Data Architecture standards. Pam successfully integrated Data Architecture between GE Rail and GE Aircraft Engines, merging processes, technology stacks, and infrastructures.
As the Manager of Commercial and Military Engine Operation Systems Project Office, Pam Defined, Prioritized, Budgeted, Resourced and Drove the successful completion of $11 Million in Commercial Engine Operations (CEO) Six Sigma Digitization Savings. She managed $15 Million in new software development projects and drove successful implementation of multiple large complex systems. Pam delivered $1 MM in application development savings through global outsourcing. Pam managed, coached and developed 10 direct reports and 50+ global resources.
As the e.Learning Leader and a member of the e.Business Leadership Team for GE Aircraft Engines, Pam was responsible for the development and implementation of the online training strategy for products utilized by Aircraft Engine Customers. She created and Drove a GEAE-wide e.Learning Initiative identifying $18 Million of Direct Dollar Savings Opportunities. Pam drove approval of a $6.5 Million development budget. Pam identified a $2.5 billion dollar revenue opportunity for a new GEAE Business. She participated in the Executive Team e.Business Review with Jack Welch, GE CEO and presented the GE Aircraft Engines e.Learning Vision and Strategy to Gary Reiner, GE’s Chief Information Officer.
As the Quality Manager and Six Sigma Black Belt at GE Aircraft Engines in the Information Technology Services, Pam was responsible for providing leadership and direction to Process Improvement Teams to achieve project success in utilizing the Six Sigma tools and techniques. Partnering with the Leadership Team, Pam was heavily involved in establishing project priorities and goals that directly impacted the company’s aggressive net income objectives. She established core processes for the entire IT organization. She delivered Project Savings totaling $1.3 Million.
She led improvement cluster of 8 Green Belt Projects with savings totaling $79K Direct, $747K In-Direct, $6.1 Million Cost Avoidance. Pam managed a Software Quality Improvement Project with Savings totaling $4.5 Million. She drove 300 plus Green Belt Six Sigma projects achieving organizational savings goals of $1.5 M Direct, $1.0 M In-Direct, and $500K in Working Capital.
As the Six Sigma Master Black Belt for GE-Capital Consumer Financial Services, Pam led the Executive Team in defining and prioritizing Process Improvement Teams. She led, developed and coached a team of 10 Black Belts through to certification. Pam also trained and certified 450 plus Greenbelts. She monitored Six Sigma goals and drove execution for meeting business objectives
As a result of the year’s performance, Pam received highest award within GE Capital - The Pinnacle Award.
As the Director of Quality and Strategic Planning for AIDA-Dayton Technologies Corporation, one of the world’s leading manufacturers of metal forming presses, Pam’s responsibilities included developing and implementing Quality Management and Strategic Planning processes for a $ 50 million start-up venture establishing the first ever North American manufacturing facility for the Japan-based company.
As the Marketing Specialist within the Strategic Information Group of AT&T Global Information Solutions, Pam’s responsibilities involved helping industry Strategic Planning Groups understand market requirements, market segmentation, market sizing, and ultimately the value proposition for the company’s solution offerings.
As a Quality System Consultant with the NCR Corporation, Pam drove the company’s ISO 9001 certification process. She defined and tracked key quality metrics for strategic software projects. She reviewed and approved business plans, design documents, unit and integration test plans, and deployment plans. She also established standards, objectives, and benchmarks for code coverage, error rates, code complexity, and other measurements of software quality.
Early in her career, Pam held several roles within the NCR Corporation including: UNIX System Software Engineer, System Integration Verification Engineer, and Software Engineer
In addition, Pam spent 4 years training teams throughout AT&T GIS in the process of understanding market requirements through the use of a rigorous process called Quality Function Deployment (QFD). As an expert in this process, Pam was recruited to consult with companies outside of AT&T including AM Graphics International and Dayton Reliable Tool. Pam was also a member of the QFD Institute for advancing QFD in North America.
Pam has presented at several conferences including; University of Michigan’s Annual Quality Conference, American Supplier Institute and GOAL/QPC 5th , 7th and 9th National Symposiums on QFD, National Electronic Packaging and Production Conference (NEPCON), and AT&T Design for Excellence Conference just to name a few.
Pam has taught QFD in the Graduate Schools of Cincinnati’s XavierUniversity and Miami University in Oxford. She has also been an adjunct Professor in the MBA Program of the University of Cincinnati teaching Communication Skills.
Pam is a certified Team Building Facilitator using the Team Performance™ System from Drexler/Sibbet & Associates and has conducted team building and facilitation sessions with more than 200 teams worldwide. As an AT&T Chairman’s Quality Award Examiner, the AT&T equivalent of Malcolm Baldrige National Quality Award, Pam has evaluated the Quality Systems of Business Units throughout AT&T. As a Senior Examiner for the AT&T Bell Labs President’s Quality Award, certified QS-9000 Lead Auditor, American Society of Quality Certified Quality Manager, Pam has definitively acquired and utilized exceptional process and quality management.
Pam is also a certified Project Management Profession (PMP) through the Project Management Institute (PMI). As a member of the Board of Directors for the Southwest Ohio Chapter of the Project Management, Pam was responsible for Project Manager Research and Satisfaction. Pam served on the Board of Directors of GOAL/QPC for 2 years.
Graduating from Miami University in Oxford, Ohio with a Bachelor’s Degree in Systems Analysis, Pam started with NCR in 1986 as a software programmer analyst for the Financial Systems Division. While at AT&T Global Information Solutions, she has pursued interests and received extensive training and experience in Synectics® Innovation and Creativity Facilitation, Product Management, Program Realization, Process Management, Malcolm Baldrige, ISO, Total Quality Management, Six Sigma, Market Segmentation, Market Research and Financial Controllership. Pam has a Master’s Degree in business with a concentration in Management from Miami University and was the recipient of the Charles S. Davis Award for Excellence in Graduate Study. Pam is currently pursuing her PhD in Leadership and Organizational Change.